By Craig Wilson
3 Characteristics Needed for Their Successful Reinvention —
The telecommunications industry has never been more critical to the world than now. With COVID-19 forcing so many to live, work, and play apart, telcos are keeping the links between workers, friends, and families intact.
But in as much as they have become society’s glue, telcos are also going through a dramatic change of their own. This transformation, from connectivity providers into digital services providers, was already underway before COVID-19. Clearly, the pandemic forced a massive acceleration of this change, and in the months ahead telcos need to prepare for a very different marketplace with very different demands.
Originally published on isemag.com August 1, 2020