How Telecoms Can Evolve Their Processes Post COVID-19 —
Before COVID-19, one might say consumers had the blissful privilege of reaping the benefits of remote technology and applications. Today, in the “new normal” of working from home, consumers have higher demands for their wireline and wireless networks. When the Internet is latent or down, very few consumers stop and think I wonder if this is due to the supply chain challenges of increased network access from home.
Let’s be clear. Latency is a more than bad word in a world where we expect instant gratification and transparent communication.
As a result, telecoms need to adapt to the higher demands of consumers — including adjustments to its supply chain. The telecom supply chain for labor and equipment has been heavily disrupted, making it harder to keep up with the growing demand. Supply chain constraints from manufacturing locations that were previously heavily relied on (such as China) have resulted in extended lead times to customers, ultimately impacting serviceability, and, therefore, revenue.
A virus has no prejudice to the location of its effect, and as an equal opportunity destroyer of global economies, it has impacted businesses everywhere. Despite improvements to manufacturing capacity, the remainder of 2020 still presents challenges as operations attempt to restart under controlled and limited working conditions.
Reflecting now, it seems only a few months ago that words such as machine learning, artificial intelligence, cloud, and digital supply networks (DSNs), seemed to be buzz phrases to most. As many countries continue the directive to maintain social distancing, the world has changed.
Originally published on isemag.com September 1, 2020